Application Managed Services
Turn your Infor investment into continuous business value
Why AMS Matters to Your Business
Application Managed Services
Keep the Business Running
Doppio’s operational support covers the full scope of your Infor environment: incident management, application monitoring, user support, security administration, and escalation management. We operate as an extension of your IT organization, with the critical difference that our team already knows your configuration, your integrations, and your business processes. Because in most cases, we are the team that built them.
Incident Management and Resolution
When issues arise, resolution speed depends on how well the support team knows your environment. We manage incidents from identification through root cause analysis and resolution, with defined SLAs and transparent reporting so your leadership always knows where things stand.
Application Monitoring and Alerting
We monitor your Infor environment proactively (batch jobs, integrations, system performance, and data flows) so that issues are identified and addressed before they impact operations. The goal is not to react faster. It is to prevent the disruption from reaching your users and customers in the first place.
Security and Access Administration
User provisioning, role management, access reviews, and security policy enforcement across your Infor environment. As your organization changes, we ensure access controls stay current and compliant without creating bottlenecks for the business.
The Doppio Difference
Continuous Support
Dedicated team providing ongoing maintenance, monitoring, and support for your Infor environment.
Enhancement Prep
Regular system health checks, bug fixes, performance tuning, new functionality, and continuous application improvement initiatives.
Value Realization
Faster time to measurable value. Move beyond go-live to drive business outcomes through automation and enhancement.
Release Management
Expert guidance through Infor releases with 24×7 support during critical upgrade weekends for multi-tenant users.
— Joe Smith, Custom Truck One Source
An AMS engagement, end to end
From day-to-day operations through long-term platform optimization, Doppio’s AMS model covers the full lifecycle of a live Infor environment.
OPERATE
Day-to-Day Operations
Incident management, batch monitoring, integration health and user support – handled by the senior consultants who know your configuration and have access to your appropriate environments.
Incident response • Integration Monitoring
MAINTAIN
Stability & Security
Release management, security patching, access governance, and compliance reporting. Your platform stays current and protected without your team carrying the operational burden of staying ahead of every Infor update and every access review.
Release management • Security patching
IMPROVE
Continuous Optimization
Quarterly platform reviews, enhancement delivery, and proactive recommendations to surface where the system can do more for your business. AMS it not a ticket queue – it is a continuous improvement mandate measure in value delivered.
Enhancement delivery • Roadmap planning